Privacy Policy

At Hey Escapes, protecting your personal data is a key priority. This policy explains how we collect, use, and safeguard your information when you use our services. We comply with the UK GDPR and the Data Protection Act 2018.

What Information We Collect

We may collect:

Your name, address, date of birth, and passport details
Your contact details including email and telephone number
Travel preferences and booking history
Sensitive information (e.g. health or religious requirements) when necessary
Payment details for transactions (handled securely)
Website usage data like IP address and browser type

We only collect what we need to deliver our services.

How We Use Your Information

We use your information to:

Prepare quotes and travel itineraries
Communicate regarding enquiries and bookings
Process payments and manage travel arrangements
Meet legal requirements (e.g., immigration, security)
Send marketing communications (with your consent)
We may also use your testimonials or feedback

We do not sell or rent your personal data to third parties.

Lawful Basis for Processing

We process your information based on:

Contract: To deliver quotes, bookings, and related services
Consent: For sensitive data and marketing communications
Legitimate Interests: To inform you of offers or updates after you engage with us

Sharing Your Information

To fulfil your bookings, we may share your information with:

Airlines, hotels, tour operators, and other travel partners
Payment processors and banks
With authorities (e.g., customs, immigration) where legally required
With GDPR-compliant third-party services (e.g., email delivery, CRM software)
IT service providers supporting our operations

We require all partners to treat your data with respect and according to the law.

We never sell or rent your data.

Data Transfers

Some travel services require us to transfer your information outside the UK. We ensure adequate protection is in place for all such transfers.

Data Retention

We retain your personal data only as long as necessary:

Enquiries and quotes: Retained for the duration of our business relationship
General enquiries: Kept until satisfactorily resolved
Booking data: Retained in line with legal accounting and tax obligations (typically up to 7 years)
Payment card details: Not retained

How We Keep Your Data Safe

We implement strong security measures including:

SSL encryption on our website
Secure UK-based data servers and firewalls
GDPR-compliant third-party service providers
Restricted, password-protected system access

Although no system is 100% secure, we take every reasonable step to protect your data.

Your Rights

You have the right to:

Access the data we hold about you
Request correction or deletion
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

Updates to This Policy

We may update this Privacy Policy as needed.
All changes will be posted on our website and, where necessary, communicated directly to you.

Contact Us

If you have questions about this policy or your personal data, please contact:

Hey Escapes
Flat 6 Yew Tree Court, London, N16 0QE
steph@heyescapes.co.uk
+44 7457 410877